Job Description

For our client, we are seeking a Director of Hospitality, Retail Experiences to join the team of a leader in the Finance & Insurance space. This role will shape and elevate a hospitality-driven retail experience that blends food and beverage, customer service, and brand presentation. The Director will lead operational strategy across guest experience touchpoints while partnering with internal teams and third-party operators to ensure consistency, quality, and efficiency. This position is ideal for a leader who can balance creative innovation with disciplined execution in a highly visible customer-facing environment. Location: McLean, VA - US based candidates only, no visa sponsorship available Compensation: $206,000 – $235,100 annually Responsibilities Lead the vision for the food and beverage program Develop and innovate menu offerings to meet customer needs Set and maintain high operational standards for guest experiences Drive execution of promotional and marketing plans for efficiency Manage performance metrics for third-party food and beverage operators Oversee quality assurance through customer feedback and audits Collaborate with cross-functional teams to integrate hospitality into the overall customer experience Qualifications Bachelor’s degree or military experience 5+ years leading projects in corporate or hospitality settings 5+ years of people leadership experience 7+ years in strategic scaling of retail or hospitality operations preferred Experience in hospitality consulting in fast-casual environments preferred Strong storytelling and presentation skills preferred Excellent problem-solving and influencing abilities preferred Benefits Comprehensive health benefits Financial wellness programs Inclusive workplace culture Opportunities for continuous learning and development Performance-based incentive compensation Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs. #J-18808-Ljbffr

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